Expériences professionnelles
Cloud solution intern
Impossible Cloud , Hambourg - CDD (Contrat à Durée Déterminée)
De Juin 2025 à Août 2025
• Coordinated across Engineering, Product, and Customer Success teams to deliver an improved status page, strengthening transparency and customer trust.
• Collaborated with Engineering to highlight new feature releases for customers, ensuring visibility of product evolution and responsiveness to feedback.
• Supported Legal and Compliance in preparing the company for UK GDPR readiness with the launch of the London data center.
• Assisted in requirements gathering and execution planning for compliance with the EU Data Act, effective September 12 (2025).
Customer success and onboarding
Owner.com , Tucson - CDI (Contrat à Durée Indéterminée)
De Mai 2024 à Septembre 2024
• Designed structural guides for other representatives to be able to solve problems in a self-sufficient manner, increasing number First Resolution Contact by 20%
• Redesigned Salesforce dashboard to achieve a faster resolution of cases, saving up to 2 minutes by call, meaning 1 hour per day per agent