Professional experiences
Global retail director
Isabel Marant - Paris , Paris 1er arrondissement - Permanent contract
From September 2023 to Today
Lead global Retail strategy, operations, and expansion roadmap
Drive revenue growth, profitability and customer experience transformation
Manage 500+ Retail, Supply & Operations staff across 3 departments
Oversee commercial activations, collection launches, and KPI-based action plans
Contributing to Retail buying strategy and global store network expansion plan
Strengthen local partnerships
Shape and pilot CRM and clienteling strategies with Data & Marketing
Manage Retail budget and performance with Finance, HR, Merchandising, Image
Europe retail and special projects director
Maje (Groupe Sandro-Maje-Claude Pierlot) , Paris - Permanent contract
From April 2018 to July 2023
Define business plans, P&L targets, and strategic priorities across all channels (FSS, Department stores, Outlet, Affiliates)
Digitalize retail field ( Clienteling App, Management tool, Click & Collect, Loyalty Program)
Lead Retail training and CX programs, aligned across regions (USA, Asia, Wholesale, Digital)
Drive CRM, performance incentives, and CSR-aligned marketing activations
Global Business Lead for ERP build & rollout (multi-brand, multi-region): governance, planning, delivery, training, deployment, change management
Europe retail director
BALENCIAGA - KERING (LUXURY GROUP) , Paris - Permanent contract
From September 2009 to March 2018
Structure the Retail network and organization in Europe
Manage organic growth and new market openings (plan, negociation)
Oversee omnichannel rollout, stock optimization, and customer service standards
Build and lead the European Buying Team; defined the global OTB and product mix strategy
In charge of customer strategy (CRM, Clientelling, Retail Excellence, Training, Omnichannel)
Kering Group ambassador for business partnership, mentoring, CSR
Additional training
Master’s Degree in Private & Civil Law
Université Toulouse Capitole
1995 à 1999
Associations
Degree
Languages
Anglais - Courant
Italien - Courant
Espagnol - Courant
Chinois - Notion
Skills
Hobbies
- Coaching
- Running
- Cycling
- Botanic