Summary
Well-traveled multi-cultural C-suite Business Leader with a track record and a passion for excellence in client service. French, English, German, Italian, Spanish.
20 years' record in change, operations and business management, with cross-border projects such as quality assurance, process re-engineering, operational effectiveness, corporate plans, IT system change, integration management office) and / or as International Director / CEO. Services and International Trade.
KEY STRENGTHS
•Governance: organising and integrating Groups and companies post-acquisition
•Business Development in France and internationally, with B2B and B2C customers
•Managing client-facing and Operations teams and shared services centres
•Managing and regularly improving performance and client satisfaction
•Designing / rolling out Group projects: sales transformation, product, business process and risk mappings, IT system change, internal control, financial crime
•Recruiting, managing and developing multi-cultural teams across Europe
•Mitigating operational, trade credit insurance & FCC risk, managing BCPs & crises
Professional experiences
Administrateur
HEC Alumni , Paris
From June 2021 to Today
Vice-président du conseil d'administration
Entreprendre pour Apprendre Ile de France , Paris 13
From February 2018 to March 2022
Président
Conseil Syndical , Paris
From October 2016 to Today
Regional head of risk and head of european platform, gtrf europe
H , Londres
From February 2015 to October 2016
Autres fonctions direction gén
HSBC Holdings Plc , Paris cedex 08
From November 2011 to October 2016
Additionals trainings
institut d'etudes politiques de paris
institut d'etudes politiques de paris - Service Public
1984 à 1986
Licence
Université de Paris IV Sorbonne - Histoire
1984 à 1986
Degree
Languages
Anglais - Courant
Allemand - Courant
Italien - Courant
Skills
Hobbies
- Gouvernance
- Transformation
- Relations Internationales
- CX
- Hospitality
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