photo de profil d'un membre


Customer Experience Executive


Passionate, energetic leader with a successful track record of creating differentiated products, services and strategies to realize tangible results. As a strategic thinking leader, I have a strong ability to influence others while working closely with executive leadership to sell ideas, build business cases leading to commercial success. My experience with human-centered design principles has one me recognition by IBM as one of 142 leaders in Design Thinking. I hold a MBA from a top-tier strategy school, currently ranked number one globally by the Financial Times, where I specialized in a Harvard University taught program in Service Design

Tyler Andre
Innovation - Service Design - Design Thinking - Business Transformation - Customer Experience - Customer-Centricity

Executive MBA, HEC Paris
#1 Worldwide for Executive Education in 2019 Financial Times® Ranking (This represents my graduating cohort)
Recognized as 1 of 142 Global Leaders by IBM in Design Thinking

Expériences professionnelles

Head of customer experience strategy & design

JDA Software , Scottsdale

De Septembre 2017 à Aujourd'hui

Leadership project

BlaBlaCar , Paris

De Avril 2016 à Mai 2016

Leadership project

Pernod Ricard , Paris

De Avril 2016 à Mai 2016

Formations complémentaires

BAC +4

Liberty University - Psychology

2001 à 2005

Six Sigma Green Belt

Dartmouth College

2017 à 2018

★Founded in 1769, Dartmouth is a member of the Ivy League and consistently ranks among the world’s greatest academic institutions.

►Dartmouth's Lean Six Sigma Green Belt is a Certification from their Thayer School of Engineering. It is considered a type of Diploma by Dartmouth College and not a Certificate of Completion.

Master in Agile Management

Villanova University - Agile Management

2016 à 2018

Post Graduate Certification - Advanced Service Management

Arizona State University - Service Leadership and Management

2017 à 2017

Key topics covered include:

1. Unleashing Service Growth
- Business Model Innovation/Disruption and Growth
- Innovation in Service-Centric Firms

2. Getting Closer to the Customer
- Leveraging the Digital Transformation of Service
- Encouraging Deep Customer Engagement

3. Capturing Value from Services to Secure Profitable Growth
- Revisiting the Value/Cost Equation: Strategies for Combining Outstanding Service Quality and Low Costs/Productivity
- Capturing MORE Value from Services: Unleashing the Profit Potential of Services

4. Leading the Service Organization
- Leading Under Uncertainty
- Creating and Managing a Service-Centric Culture
- Change Management for Service Organizations

IBM Enterprise Design Thinking Leader

IBM - Enterprise Design Thinking Leadership, Mentoring and Coaching

2018 à 2019

I am a certified master coach in IBM's Design Thinking Loop Methodology. I hold all five IBM certifications at all levels, Practitioner, Co-Creator, Coach, Advocate, Leader

Parcours officiels



Anglais - Langue maternelle

Français - Technique


Conduite Changement / Change Management
Project Managment
Digital Transformation
Customer Experience
Innovation & Engagement Client
Business Developement
conseil en Ressources Humaines
coaching conseil ressources humaines
Stratégie commerciale /Business Strategy
Stratégie achats
Strategie d'entreprise
Technologies et Systèmes d’information
Digital Technologies
Product management
Product marketing
conseil de gouvernement
conseil de direction
Conseil / Consulting
Emerging Markets
Global mindset
Stratégie IT, sécurité globale
Optimisation de la performance globale
Sales strategy
Straégie digitale
stratége, négociateur, multi-culturel
management consulting
Leadership exigeant et humain
Venture Capital
Product development
Marketing / Communication
design thinking
Service design
business design
Innovation and Design
Strategy / Stratégie
agile methodologies
Lean-Six Sigma, Design Thinking, Prince2
lean management
6 Sigma black belt
Leadership and Management

Centres d'intérêt

  • *Passionate about human centered change management initiatives *Thrive in fast pace
  • dynamic environments *Excel at influencing and advising a diverse population of stakeholders *Enjoy solving complex problems in creative and innovative ways *Prefer ...