Performance-driven professional with over 20 years of experience, delivering results that exceed goals through the development and use of highly effective strategic planning, business process review, change management, leadership and team building.
I am passionate for new technologies, human interaction, team spirit, inspire changes and achieve goals. As a business professional, I like to support people and organizations to build new behavioral models in the dynamic and innovative environment that we experience.
I have a strong leadership commitment with my team and peers and solid analytical skills, along with great expertise in business development and operations, Project and Program Management, providing guidance to transformational projects and solutions for achieving results, building internal and external relationships.
With experience in Business Strategy, Shared Service Center, Wholesale, Revenue Cycle, Contract and Commercial Management, B2B/B2C Management, Pricing, Tax, Business Operations and Development and PMO skills I’ve worked in companies in Telecommunications, Consulting and BPO industries with a high performance delivery mindset.
Revenue assurance manager
Telefonica São Paulo , São paulo - CDI
De Mai 2007 à Juin 2009
- Control and monitoring of Telefonica voice traffic, Co-Billing and Interconnection with loss prevention mindset;
- Project management for maintenance and efficiency increase on fraud filters on Co-Billing;
- Leader in the preparation of reports for accounting of voice traffic revenue;
- Managed the identification of quick-wins to reduce CapEx and OpEx expenditure;
- Leader in the identification and recovering in missed voice traffic in Billing system, interconnection and Co-Billing;
Fundação Dom Cabral - Digital Strategies and New Business Models
2018 à 2018
Anglais - Technique
Portugais - Langue maternelle
Espagnol - Notions