photo de profil d'un membre

Rodrigo

Business & Project Manager

Résumé

Performance-driven professional with over 20 years of experience, delivering results that exceed goals through the development and use of highly effective strategic planning, business process review, change management, leadership and team building.

I am passionate for new technologies, human interaction, team spirit, inspire changes and achieve goals. As a business professional, I like to support people and organizations to build new behavioral models in the dynamic and innovative environment that we experience.

I have a strong leadership commitment with my team and peers and solid analytical skills, along with great expertise in business development and operations, Project and Program Management, providing guidance to transformational projects and solutions for achieving results, building internal and external relationships.

With experience in Business Strategy, Shared Service Center, Wholesale, Revenue Cycle, Contract and Commercial Management, B2B/B2C Management, Pricing, Tax, Business Operations and Development and PMO skills I’ve worked in companies in Telecommunications, Consulting and BPO industries with a high performance delivery mindset.

Expériences professionnelles

Wholesale operations & finance executive

TIM BRASIL , Rio de janeiro

De Septembre 2018 à Aujourd'hui

Director of revenue cycle

Nextel , São paulo - CDI

De Mars 2016 à Juin 2017

• Responsible for Shared Services Center in Revenue Cycle operations reporting directly to COO, leading a team of 3 managers, 47 employees and 8 contractors;
• Responsible for Billing, Revenue Assurance and Wholesale (Interconnection, Co-billing, Roaming, Infrastructure - Leased Lines) operations and financial relations with Fixed and Mobile Carriers at National and International Level;
• Responsible for 30% of OpEx expenditure of the Company and 75% of operational revenue.

Contract manager

Accenture , São paulo - CDI

De Septembre 2014 à Mars 2016

• BPO contract management, providing onsite support to business and operational units on obligations, business conditions and compliance policies.
• Focal point for initiate, track and monitor contract changes, deliverables, correspondence and risks, maintaining associated documentations.
• Responsible in preparing and disseminates contract status, compliance, modifications, etc, keeping track of contractual obligations of the parties and provide continual reviewing to ensure that all terms and conditions are met.

Service delivery manager

Accenture , São paulo - CDI

De Juin 2012 à Août 2014

• Revenue Assurance Process Manager, identifying opportunities, targeting low revenue losses and revenue recovering;
• Responsible for Billing's Quality Process, managing analysis from final customers complaints, identifying and addressing issues in billing operations for correction;
• Leader for offshore transition and operation of Co-billing, Interconnection, Mediation and Rating to Bangalore offshore site, assessing project issues and identifying solutions to meet productivity, quality and project goals;
• Interconnection, Roaming and VAS Operations Manager, performing end to end process from system implementation, operation and financial accounting results, disputes resolution, financial statements, and negotiation with Fixed and Mobile carriers.

Interconnection & roaming manager

Oi S.A. , Rio de janeiro - CDI

De Juin 2009 à Juin 2012

- Head of Interconnection and Roaming operations, performing end to end process from system implementation, operation and financial accounting results, disputes resolution, financial statements, and negotiation with Fixed and Mobile carriers;
- Impact analysis over interconnection traffic from new products implementation;
- Process management in monitoring voice traffic without the related revenue identifying opportunities to reduce interconnection OpEx expenditure;
- Technical conduction of resolution in Co-Billing and VAS financial disputes;

Revenue assurance manager

Telefonica São Paulo , São paulo - CDI

De Mai 2007 à Juin 2009

- Control and monitoring of Telefonica voice traffic, Co-Billing and Interconnection with loss prevention mindset;
- Project management for maintenance and efficiency increase on fraud filters on Co-Billing;
- Leader in the preparation of reports for accounting of voice traffic revenue;
- Managed the identification of quick-wins to reduce CapEx and OpEx expenditure;
- Leader in the identification and recovering in missed voice traffic in Billing system, interconnection and Co-Billing;

Formations complémentaires

Bachelor

Instituto Militar de Engenharia - Telecommunications Engineer

1993 à 1997

Bachelor

UNICAMP - Universidade Estadual de Campinhas - Electrical Engineer

1997 à 1999

Executive Certificate

Fundação Dom Cabral - Global Business Management

2018 à 2018

Executive Certificate

Fundação Dom Cabral - Digital Strategies and New Business Models

2018 à 2018

Associations

PMI

http://pmi.org

Member

Parcours officiels

HEC – EMBA HEC

Langues

Anglais - Technique

Portugais - Langue maternelle

Espagnol - Notions

Compétences

B2B
Wholesale
Telecom, Strategy, Marketing
Project and change management
Process & Operations Improvement
B2C
Shared Service Center
Billing
Revenue Assurance
Transformation
Transition
Business Process Outsourcing
Consulting