Riccardo

Technology Operations and Services Executive(20y) Creating, Innovating, Designing, Building, Marketing, Selling, Operating, Securing global mission critical information systems. Security cleared(European Institutions)
A subject matter expert, technology master with a broad range of expertise, credibility and interpersonal skills(gravitas) to work with client staff at all levels and be trusted, turned into a business oriented customer advocate, fixing customer experience issues and revenues churn on strategic accounts(top50/top200) at completion of his Exec MBA(HEC Paris, 2016).
Holds in-depth strategic experience of customer interactions, business, operations, product marketing, consultative sales and innovation in a global company, led daily escalations and crisis management to the executive leadership and CEO(customer assurance and governance).
Analytical skills to create vision and turn it in operations(metrics OKRs/KPIs) with a solid data foundation, achieved continuous improvement, mitigated risk on a digital transformation path.
An all-round enterprise architect assessing IT maturity levels, cybersecurity readiness works as a change agent designing secure cloud ready solutions.
A team player, self-starter, multicultural, inclusive, high energy, innovation program manager, steps out of comfort zone to fix business, projects and customer issues, focus on growth and cost reduction.
As an Expert shares technical, industry, strategic architectural perspective to customers, partners and large audiences, public speaker at events, judge(business challenges).
Inclusive/diverse Advisor, Consultant, Mentor, Coach across geographies, ages, company size.
ITIL, ITSMA, KT, Six Sigma, Agile, COBIT trained, drives complex end to end Infrastructure solutions, built 4 global teams @ Cisco.
Skills:
Strategy, People(Team, Coach, Mentor),Project(PMI,PMP,PGMP,Agile),Processes(ITIL,DMAIC, Lean), Web, Voice, Data Center, Collaboration, Cisco, Microsoft(Windows, SQL), Software, Cloud(SAAS, IAAS, PAAS), Analytics, Voice, Big Data, Network, Storage, Leading edge technologies(cybersecurity, block chain, machine learning).