photo de profil d'un membre

Riccardo

Resume

riccardobua@gmail.com

Résumé

Executive(18Y) experience Creating, Innovating, Designing, Building, Marketing, Selling, Operating daily global mission critical services.
A subject matter expert, technology industry leader with a broad range of expertise, credibility and interpersonal skills(gravitas) to work with client staff at all levels and influence the matrix, mediating conflict while fostering open dialog.
Holds in-depth strategic experience of customer interactions, business, operations, product marketing, consultative sales and innovation in a global company, used to daily escalations and crisis management.
Analytical skills to create vision and turn it in operations(key metrics) bridging strategy to implementation.
A team player, self-starter, multicultural, inclusive, high energy, innovation executive, steps out of comfort zone to fix business, projects and customer issues, versatile master of different domains and roles. Inclusive and diverse Advisor, Consultant, Mentor, Coach across geographies, ages.
As an Expert acquires and shares technical, industry, Cisco strategic architectural perspective to customers, partners and crossfunctional teams, speaker at events, judge(business challenges).
Intrapreneur built a 5 millions USD service business from the ground up, change agent tasked to improve, disrupt strategic business opportunities by bringing value with a competitive approach.
Improved complex end to end Infrastructure enterprise services: built, marketed, sold (Quote, Negotiate, SOWs), operated (EBCs/QBRs), improved/innovated(analysis, lean, skill gaps), billed (Budget), standardized (ISO) global service brand and financial model.
Executive MBA(HEC Paris, 2016).
Skills:
Strategy, People(Team, Coach, Mentor),Project(PMI,PMP,PGMP,Agile),Processes(ITIL,DMAIC, Lean), Web, Voice, Data Center, Collaboration, Cisco, Microsoft(Windows, SQL),Software, Cloud(SAAS, XAAS, HCS), Analytics, Voice, Big Data, Network, Leading edge technologies(cybersecurity, block chain, machine learning).

Expériences professionnelles

Global services technical leader

Cisco Systems Inc. , San jose

De Mars 2000 à Aujourd'hui

Global customer success manager - incident manager

CISCO

De Avril 2016 à Aujourd'hui

Managing director - startup advisor, mentor, coach, industry expert, business challenges judge

BUA UNLIMITED

De Janvier 2015 à Aujourd'hui

Part time high touch technical services duty manager

CISCO

De Novembre 2014 à Avril 2016

Global ucc/collaboration services technical leader

CISCO SYSTEMS

De Août 2007 à Aujourd'hui

Formations complémentaires

Advanced Project Management

Stanford Business School - Project Management

2008 à 2010

Advanced Porject Management Certification after completing XAPM110 Converting Strategy into Action, XAPM111 Leadership for Strategic Execution, XAPM216 Leading Effective Teams, XAPM112 Mastering the Project Portfolio, XAPM214 Managing Without Authority , XAPM211 The Strategic PMO: Projects to Enterprise.

Project Management

Washington Business School - Project Management

2005 à 2007

Project Management Master ESI

Parcours officiels

HEC – EMBA HEC

Compétences

Analytics
Cisco
Voice & Telecommunications
Strategy
Start-ups
M&A
collaboration
communication
Leadership de projets globaux
Project management
sql
database
unified communication
worldwide support
operations
ISO standards

Centres d'intérêt

  • Agile
  • PMP
  • Six Sigma
  • ITIL
  • Strategy
  • Chess