photo de profil d'un membre

Riccardo Bua



Technology Operations and Services Executive(20y) Creating, Innovating, Designing, Building, Marketing, Selling, Operating, Securing global mission critical information systems. Security cleared(European Institutions)
A subject matter expert, technology master with a broad range of expertise, credibility and interpersonal skills(gravitas) to work with client staff at all levels and be trusted, turned into a business oriented customer advocate, fixing customer experience issues and revenues churn on strategic accounts(top50/top200) at completion of his Exec MBA(HEC Paris, 2016).
Holds in-depth strategic experience of customer interactions, business, operations, product marketing, consultative sales and innovation in a global company, led daily escalations and crisis management to the executive leadership and CEO(customer assurance and governance).
Analytical skills to create vision and turn it in operations(metrics OKRs/KPIs) with a solid data foundation, achieved continuous improvement, mitigated risk on a digital transformation path.
An all-round enterprise architect assessing IT maturity levels, cybersecurity readiness works as a change agent designing secure cloud ready solutions.
A team player, self-starter, multicultural, inclusive, high energy, innovation program manager, steps out of comfort zone to fix business, projects and customer issues, focus on growth and cost reduction.
As an Expert shares technical, industry, strategic architectural perspective to customers, partners and large audiences, public speaker at events, judge(business challenges).
Inclusive/diverse Advisor, Consultant, Mentor, Coach across geographies, ages, company size.
ITIL, ITSMA, KT, Six Sigma, Agile, COBIT trained, drives complex end to end Infrastructure solutions, built 4 global teams @ Cisco.
Strategy, People(Team, Coach, Mentor),Project(PMI,PMP,PGMP,Agile),Processes(ITIL,DMAIC, Lean), Web, Voice, Data Center, Collaboration, Cisco, Microsoft(Windows, SQL), Software, Cloud(SAAS, IAAS, PAAS), Analytics, Voice, Big Data, Network, Storage, Leading edge technologies(cybersecurity, block chain, machine learning).

Expériences professionnelles

Managing director

Bua Unlimited SRL , Etterbeek - CDD

De Mai 2019 à Aujourd'hui

Technical Design Authority - Infrastructure Enterprise Architect @ European Commission Tax & Customs

• Designing, program managing, reviewing and quality assessing the migration/upgrade to SDN of the second largest data center for the European Commission, handling highly confidential transaction with a zero downtime policy
• Coordinating different groups providing operating systems, storage solutions, databases, data exchange, web technologies, microservices, security to the EU private cloud infrastructure
• Running multiple projects in size that vary from 300k to 2 millions Euros on an overall portfolio of over 300 millions(5y)
• Secure Infrastructure holding 1.5 Iottabyte of data and processing millions of daily transaction for customs, taxes and data exchange between EU member states and external parties/governments

Technologies: Cisco, Juniper, Fortinet, F5, Oracle, Hitachi, Brocade, EMC, IBM Blue Mix, VMWare Tanzu, Amazon Web Services

Vp of growth

Comstice Inc , Houston

De Février 2019 à Aujourd'hui

Global customer success manager - incident manager

CISCO , Diegem

De Avril 2016 à Aujourd'hui

Managing director - startup advisor, mentor, coach, industry expert, business challenges judge


De Janvier 2015 à Aujourd'hui

Global services technical leader

Cisco Systems Inc. , San jose

De Mars 2000 à Décembre 2018

Formations complémentaires

Advanced Project Management

Stanford Business School - Project Management

2008 à 2010

Advanced Porject Management Certification after completing XAPM110 Converting Strategy into Action, XAPM111 Leadership for Strategic Execution, XAPM216 Leading Effective Teams, XAPM112 Mastering the Project Portfolio, XAPM214 Managing Without Authority , XAPM211 The Strategic PMO: Projects to Enterprise.

Project Management

Washington Business School - Project Management

2005 à 2007

Project Management Master ESI

Executive IT master on cybersecurity and governance

Solvay - IT Governance & Cybersecurity

2020 à 2020

The programme is composed by the following modules :
- The CIO Foundation(Governance, Value Management, Sourcing, Innovation, Communication and Strategy Planning)
- IT Governance Workshop
Prepares for COBIT 5 foundation certification.
- IT Risk and Legal Concerns
Apply the leading COBIT 5 for Risk framework to a practical case study.
The Information and Cybersecurity Programme is dedicated to current and future managers with responsibilities over information(CIO), security (CISO), Data Protection Officers (DPO) and Security Counselors, Information Security and Cybersecurity experts.

Executive Msc. on IT risk and governance

AMS - IT Governance & Cybersecurity

2020 à 2022

Activities and Societies: Governance: understand and apply governance mechanisms while taking into account business strategies such as buy and build strategies, (de)centralized IT, cloud strategies, global presence, outsourcing strategies Management: develop, implement and manage successfully information security & risk management strategies and policies Measure: develop information security and risk management processes, integrate them in related corporate processes and associated technology & behavior
Technology: understand and develop a strategic technical implementation roadmap that is aligned with business goals and addresses contemporary architecture and technology such as cloud control, security orchestration, automation and response capabilities,
Awareness: raise organization-wide awareness in terms of information vulnerabilities, risk scenario’s and decide on action oriented information security measures and metrics;
Leadership: create the right risk-aware culture with associated ownership and craftsmanship for business as well as IT. Develop, explain and execute the necessary improvements and/or adjustments on people behavior, process and technology taking into account all legal, business, society and human related aspects;

Parcours officiels



Voice & Telecommunications
Leadership de projets globaux
Project management
unified communication
worldwide support
ISO standards
Crisis management
Customer Experience
incident management
Customer success manager
Service Delivery Management
technical leadership
Operations Excellence
Operations Management
Channel Management
Business developement international
Alliances Stratégiques
Cisco Technologies
IT Risk
IT Consulting
IT Governance
IT audit
Enterprise Architecture
Program Management

Centres d'intérêt

  • Agile
  • PMP
  • Six Sigma
  • ITIL
  • Strategy
  • Chess