Summary
Innovator & Entrepreneur, when Customer Centricity, Experience & Emotions become an Art while Maximizing Revenues & Enhancing Employee Engagement. A Journey from Solving Queries to Creating Emotions.
Professional experiences
Chief operating officer
Intrum , Saint-priest - Permanent contract
Since 4. september 2023
Fondateur: e-commerce et web3
zeMARK3T , Levallois perret
From January 2023 to Today
Peer to peer second-hand marketplace based on a very engaged online community and web3 technology to wow our customers — no ape nor punk around
Business Plan & White Paper are drafted
IPO in progress
CES 2023 & PBW
#blockchain #nft #web3
Compétences : Design d’expérience utilisateur (UX) · Design Thinking · Business Strategy · Entrepreneuriat · Gestion de la relation client (CRM)
Transformation experience clients
Monnaie de Paris , Paris - Transitional management
From November 2021 to December 2022
Interim management assignment designing the best customer experience for the Monnaie de Paris (French Mint) customers by drafting leaner processes, selecting new tools (CRM, SVI, CTI, Mktg Automation) and recruiting new talent
Compétences : Change Management · Gestion de projets · Communication · Résolution de problèmes · flexibilité
Chief candidate happiness officer/ founder
Hummatch Smart Hiring - Entrepreneur
From January 2020 to October 2021
Launched and developed a 360° hiring web platform based on Gamification and Neuroscience so that entreprises hire the right applicant while also making sure candidates are very well taken care of during the process: the customer within the candidate
Chief operating officer
Teleperformance France
From September 2018 to August 2019
Director of operations france & netherlands
American Express , Rueil malmaison cedex
From July 2012 to August 2018
Department & project manager
Allianz Worldwide Partners , Saint ouen
From May 2003 to June 2012
Additional training
Bachelor of arts
University of North Carolina at Chapel Hill - International Studies
1992 à 1994
Degree
Languages
Espagnol - Notion
Anglais - Fluent
Skills
Hobbies
- customer service
- startups
- innovation
- entrepreneurship
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