Résumé
+25 years of strategy, sales and marketing experience. Entrepreneur, I created a consulting company in strategy and marketing, and I am a partner in a Startup leader on its market. Customer focus and value creation. Entrepreneur - Intrapreneur - Leadership - General Management - Strategy - Business Model Transformation - Business Development - Marketing - Talent Management.
Expériences professionnelles
Partner director - cro
Smart Tribune , Paris - CDI
De Février 2020 à Aujourd'hui
One of the European leaders in Selfcare solutions, localised in Paris, Marseille and London.
You want to reduce the number of low added value requests from -25% to -40% and increase your conversion rate by + 20%? Selfcare Smart Tribune's solutions allow you to lower the first level requests, improve the subscription rate and increase sales calls.
• Increase the conversion rate: +20%
• Improve customer satisfaction, average score: +80%
• Lower the volume of course abandonments: -2% to -5%
• Reduce the number of requests with low added value: -25% to -40%
• Make Google a new entry point to the FAQ (SEO)
• Manage the escalation of contacts (FAQLivechatMailPhone)
• Contextualize questions / answers on your key pages
More than 140 companies trust us: Matmut, Boulanger, The Kooples, Total Direct Energie, Prisma Media, Meetic, Red Cross, Crédit Foncier, Crédit Mutuel Nord Europe. What about you ?
voir moins
Ceo founder
GJ Conseil , Cormeilles-en-parisis - Chef d'entreprise
De Janvier 2020 à Décembre 2022
GJ Conseil is a strategy and marketing consulting company, founded by Guillaume JACQUES, HEC, after 20 years of experience in leadership positions in companies such as Sagem, Konica Minolta, Bosch Siemens Home Appliances, EBP Software and Sage Software.
Intervention on corporate strategy, business strategy or marketing, in many sectors. We have prestigious customers in France and UK.
voir moins
Vice president, marketing southern europe
Sage
De Novembre 2017 à Février 2020
Chief marketing officer - board member
EBP Informatique , Rambouillet
De Août 2013 à Novembre 2017
Marketing director
BSH Bosch and Siemens Home Appliances Group , Saint-ouen
De Mai 2009 à Août 2013
Head of product manager and sales promotions
konica Minolta Business Solutions , Carrières-sur-seine
De Avril 2007 à Avril 2009
Product manager
konica Minolta Business Solutions , Carrières-sur-seine
De Novembre 2002 à Mars 2007
Sales engineer
Sagemcom
De Janvier 2001 à Octobre 2002
Formations complémentaires
Responsable Marketing
Wesford Business School - Marketing
1999 à 2000
Business School
Grenoble Ecole de Management - Business School, Marketing Manager
1998 à 1999
Associations
Parcours officiels
Langues
Anglais - Courant
Espagnol - Notions
Français - Langue maternelle
Russe - Notions
Compétences
Centres d'intérêt
- Piano
- boxe Travels : Europe
- Tunisia
- Martinique
- Jamaica
- Thailand
- Japan
- Brazil
- Canada
- USA
- Russia