Guillaume

One of the European leaders in Selfcare solutions, localised in Paris, Marseille and London.
You want to reduce the number of low added value requests from -25% to -40% and increase your conversion rate by + 20%? Selfcare Smart Tribune's solutions allow you to lower the first level requests, improve the subscription rate and increase sales calls.
• Increase the conversion rate: +20%
• Improve customer satisfaction, average score: +80%
• Lower the volume of course abandonments: -2% to -5%
• Reduce the number of requests with low added value: -25% to -40%
• Make Google a new entry point to the FAQ (SEO)
• Manage the escalation of contacts (FAQ>Livechat>Mail>Phone)
• Contextualize questions / answers on your key pages

More than 140 companies trust us: Matmut, Boulanger, The Kooples, Total Direct Energie, Prisma Media, Meetic, Red Cross, Crédit Foncier, Crédit Mutuel Nord Europe. What about you ?
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GJ Conseil is a strategy and marketing consulting company, founded by Guillaume JACQUES, HEC, after 20 years of experience in leadership positions in companies such as Sagem, Konica Minolta, Bosch Siemens Home Appliances, EBP Software and Sage Software.
Intervention on corporate strategy, business strategy or marketing, in many sectors. We have prestigious customers in France and UK.
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