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Guillaume

Managing Director

Summary

+25 years of strategy, sales and marketing experience. Entrepreneur, I created a consulting company in strategy and marketing, and I am a partner in a Startup leader on its market. Customer focus and value creation. Entrepreneur - Intrapreneur - Leadership - General Management - Strategy - Business Model Transformation - Business Development - Marketing - Talent Management.

Professional experiences

Partner director - cro

Smart Tribune , Paris - Permanent contract

From February 2020 to Today

One of the European leaders in Selfcare solutions, localised in Paris, Marseille and London.
You want to reduce the number of low added value requests from -25% to -40% and increase your conversion rate by + 20%? Selfcare Smart Tribune's solutions allow you to lower the first level requests, improve the subscription rate and increase sales calls.
• Increase the conversion rate: +20%
• Improve customer satisfaction, average score: +80%
• Lower the volume of course abandonments: -2% to -5%
• Reduce the number of requests with low added value: -25% to -40%
• Make Google a new entry point to the FAQ (SEO)
• Manage the escalation of contacts (FAQLivechatMailPhone)
• Contextualize questions / answers on your key pages

More than 140 companies trust us: Matmut, Boulanger, The Kooples, Total Direct Energie, Prisma Media, Meetic, Red Cross, Crédit Foncier, Crédit Mutuel Nord Europe. What about you ?
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Ceo founder

GJ Conseil , Cormeilles-en-parisis - Entrepreneur

From January 2020 to December 2022

GJ Conseil is a strategy and marketing consulting company, founded by Guillaume JACQUES, HEC, after 20 years of experience in leadership positions in companies such as Sagem, Konica Minolta, Bosch Siemens Home Appliances, EBP Software and Sage Software.
Intervention on corporate strategy, business strategy or marketing, in many sectors. We have prestigious customers in France and UK.
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Vice president, marketing southern europe

Sage

From November 2017 to February 2020

Chief marketing officer - board member

EBP Informatique , Rambouillet

From August 2013 to November 2017

Marketing director

BSH Bosch and Siemens Home Appliances Group , Saint-ouen

From May 2009 to August 2013

Head of product manager and sales promotions

konica Minolta Business Solutions , Carrières-sur-seine

From April 2007 to April 2009

Product manager

konica Minolta Business Solutions , Carrières-sur-seine

From November 2002 to March 2007

Sales engineer

Sagemcom

From January 2001 to October 2002

Additionals trainings

Responsable Marketing

Wesford Business School - Marketing

1999 à 2000

Business School

Grenoble Ecole de Management - Business School, Marketing Manager

1998 à 1999

Associations

ADETEM

http://www.adetem.org

Membre

AFRC

https://www.afrc.org/

Membre

Degree

HEC – EMBA HEC

Languages

Anglais - Fluent

Espagnol - Notion

Français - Native language

Russe - Notion

Skills

Direction Générale
Stratégie
P&L
Direction commerciale grands comptes
Direction Marketing et Commerciale
CEO
Croissance et Développement Commercial
SaaS
IA générative
artificial intelligence

Hobbies

  • Piano
  • boxe Travels : Europe
  • Tunisia
  • Martinique
  • Jamaica
  • Thailand
  • Japan
  • Brazil
  • Canada
  • USA
  • Russia