Gilles' experience in various key executive roles in Customer Experience and Change management have helped companies build strong returns and elevate the standards of service delivery and overall experience.
His strong leadership and passion for people has inspired large and small organisations to achieve success, and has earned him recognition for his dedication to excellent customer service delivery (Award for "Best Dedication to Customers").
With a strong academic background in Executive education (HEC PARIS - Top 3 Executive MBA worldwide), he has gained an inside look to not only commit to the best, but help create next practices.
Following his American dream and after winning his US permanent residency (15 years of consecutive application), he is now ready to bring his global expert knowledge and federating leadership style to customer facing businesses and help them achieve unparalleled levels of Customer Experience.
Customer and sales champion
EasyJet France , Luton
De Janvier 2011 à Octobre 2015
Change Management: influencing employees following business model change
Training design: creation of training materials such as “Customer Charter” motivational videos : https://vimeo.com/user17438655/videos)
Awards: “Customer Service Dedication 2013” and runner up “Best Cabin Crew of the Year 2013” (out of 6000 crew)
Anglais - Langue maternelle
Français - Langue maternelle