Résumé
"Gilles' experience in various key executive roles in Customer Experience and Change management have helped companies build strong returns and elevate the standards of service delivery and overall experience. His strong leadership and passion for people has inspired large and small organisations to achieve success, and has earned him recognition for his dedication to excellent customer service delivery (Award for ""Best Dedication to Customers""). With a strong academic background in Executive education, he has gained an inside look to not only commit to the best, but help create next practices. Following his American dream and after winning his US permanent residency and Citizenship (15 years of consecutive application), he is now ready to bring his global expert knowledge and federating leadership style to customer facing businesses and help them achieve unparalleled levels of Customer Experience."
Expériences professionnelles
Vice-president inflight experience
Frontier Airlines , Denver
De Décembre 2023 à Aujourd'hui
Vice president global guest experience
Airport Dimensions , Dallas
De Mai 2022 à Novembre 2023
Loyalty services and experience strategy
The Leading Hotels of the World , New york - CDI
De Juin 2019 à Mai 2022
Head of cabin services
Cobalt Air , Larnaca
De Juin 2017 à Février 2018
Customer experience performance manager
Qatar Airways
De Octobre 2015 à Février 2017
Performance manager
EasyJet France , Luton
De Avril 2013 à Octobre 2015
Customer experience and onboard sales trainer
EasyJet France , Luton
De Janvier 2011 à Octobre 2015
Formation complémentaire
Licence de Pilote Avion Commercial
Delta Connection Academy
2001 à 2004
Parcours officiels
Langues
Anglais - Langue maternelle
Français - Langue maternelle
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