Summary
"Gilles' experience in various key executive roles in Customer Experience and Change management have helped companies build strong returns and elevate the standards of service delivery and overall experience. His strong leadership and passion for people has inspired large and small organisations to achieve success, and has earned him recognition for his dedication to excellent customer service delivery (Award for ""Best Dedication to Customers""). With a strong academic background in Executive education, he has gained an inside look to not only commit to the best, but help create next practices. Following his American dream and after winning his US permanent residency and Citizenship (15 years of consecutive application), he is now ready to bring his global expert knowledge and federating leadership style to customer facing businesses and help them achieve unparalleled levels of Customer Experience."
Professional experiences
Vice-president inflight experience
Frontier Airlines , Denver
From December 2023 to Today
Vice president global guest experience
Airport Dimensions , Dallas
From May 2022 to November 2023
Loyalty services and experience strategy
The Leading Hotels of the World , New york - Permanent contract
From June 2019 to May 2022
Head of cabin services
Cobalt Air , Larnaca
From June 2017 to February 2018
Customer experience performance manager
Qatar Airways
From October 2015 to February 2017
Performance manager
EasyJet France , Luton
From April 2013 to October 2015
Customer experience and onboard sales trainer
EasyJet France , Luton
From January 2011 to October 2015
Additional training
Licence de Pilote Avion Commercial
Delta Connection Academy
2001 à 2004
Degree
Languages
Anglais - Native language
Français - Native language
linkedin