photo de profil d'un membre

Fabrice

Direction des Opérations - IT Services / Transfo Digitale

Résumé

25 years experience, within multinational context, on IT service delivery, complex project management and sales activities. 2017/2018 HEC Thesis on key success factors for Digital Transformation in large companies.
Automotive & Aeronautic industries, large accounts (Airbus, Michelin, Volkswagen...) but also small and medium businesses in other domains I was from 2011 to March 2019 at T-Systems France, I am now creating a business : cockpit of your digital transformation - Omnidash, I previously worked 6 years at Airbus Group (EADS ITS subsidiary), and another 6 years at Econocom (Promodata Comdisco France) Fluent in English, Masters degree in business administration, ITIL v3 foundation certified, Management of people with various profiles

Expériences professionnelles

Co-founder and president

Omnidash , Pibrac - Chef d'entreprise

De Avril 2019 à Aujourd'hui

Our mission is to enable each of the leaders we meet to become aware of the change that is taking place with digital transformation, and to empower them to lead this change, step by step.
Gain control and visibility of your digital strategic objectives !

ADVISE
our consulting services: digital maturity audits, design digital strategies in all area of a business: people, operations, customers, finance. Cascading of a strategy into measurable objectives and indicators, industrialisation of dashboards, organizes awareness training on data, open-innovation services with identification of start-ups to respond to business needs, using new techs (VR/AR, IOT, Machine learning, AI).
Customers as of today : manufacturing companies in several industries (automotive, energy, transportation), open-innovation startups, IT services companies

MEASURE, a SaaS solution
SAAS "digital cockpit" Value-Added Reseller, GPRC solution (Governance, Performance, Risk & Compliance), Needs analysis, customisation of the solution in digital transformation dashboard, Project Portfolio Management, Integrated ETL module, Data visualisation, trained and certified on the GPRC Corporater solution

TRANSFORM
Data visualisation services, digital PMO, PPM, Power BI expertise, Training and coaching

Service delivery manager europe - airbus commercial aircraft

T-Systems France, Groupe Deutsche Telekom , Toulouse - CDI

De Mai 2011 à Mars 2019

AIRBUS Aircraft (20 Million €/year) – Team +150 people (functional)
Responsible for digital workplace services to 100,000 users, including VIP, industrial and standard environments. Desktop services (ITSM, break & fix, level 2 support, on-site services, steering committees, dashboards, monitoring key elements, process engineering, implementation of digital analytics solutions, predictive, chatbot, ITSM, service catalogue management, SLAs/OLAs, Performance management, partner management, P&L

Sales activities included in my SDM role : Responsible for all sales, change requests, additional services on the end-user contract for France, work package, time & materials, annual revenue 3M€


T-SYSTEMS France | Project Director (2 Million € / AIRBUS Aircraft)
May 2012-May 2014 in time, in budget, in quality!
Migration of 60 000 PCs to Windows 7. 4 countries FR/GE/SP/UK, technology: SCCM/Zero Touch and on-site teams (40 people). Weekly and monthly follow-up, steering, accountable for P&L, SLAs, continuous improvement


T-SYSTEMS France | Account Manager
May 2011-April 2012 VOLKSWAGEN France - domains : Digitalisation of CRM, spare-parts management, software solutions for car dealers: system integration and managed services sales,
Scope: annual revenue of 20 M€, 20% of new business, shared target with Global Account for France. 3 Service Managers, 20 Project Managers, 130 people in the delivery team
Sales funnel weekly follow-up, account plan, budget, opportunities follow-up, writing of commercial offers, RFPs
Portfolio of 50 IS projects/year (15 k€ to 600 k€ budget by project), mainframe, new technologies, third party application maintenance. Accountable for customer satisfaction, P&L
IT infrastructure deals : LAN/WAN/Mainframe : local services

Business manager - outsourcing / managed services

EADS France , Suresnes - CDI

De Mai 2005 à Avril 2011

Projects from 10k€ to 100 K€ - Airbus/Helicopter/Defence/HQ…
Outsourcing deals (medium-size businesses from 1 to 3 Million €/yr)
EADS SECA: outsourcing of all IT team, Information services management in contact with customer’s COO and CIO.

Account Manager and director of IT infrastructure outsourcing deals: Datacenter hosting, projects deployment and admin services Lan/ Wan/ Desktop services/ Service Desk/ ERP hosting/ Web applications/ PKI security/ Mobility securing mobile devices/ securing mobile phone network infrastructures/data/ Identity Management / Virtualization of workstation environments

Delivery manager

ECONOCOM , Puteaux - CDI

De Mai 1999 à Décembre 2004

Multiple clients, Medium-size and Large Businesses
Bolloré Industrie, Delmas, IER, Albany France, Rossmann

Delivery manager – responsible for Michelin deal, 200 Million$/6 yrs.
Financial Services/ leasing & Total Cost of Ownership, 40 000 PCs within 30 companies, 100 locations, Europe & USA

Management of services and contract with IT departments in each country, group controlling management, steering with CIO Europe, Tax and legal issues, contract changes/addendum, IS updates to manage these contracts (IS projects, automation of tasks/process optimization, customer tool links, web interfaces) budget governance with Michelin Bank

Formations complémentaires

Diplome Sup de Co Amiens

ecole superieure de commerce Amiens, Picardie - international marketing

1991 à 1994

exchange student

Katz Graduate School of Business

1993 à 1994

Associations

Tennis Club Pibrac

President

Parcours officiels

HEC – Executive Mastère Management unité stratégique

Langues

Allemand - Notions

Anglais - Courant

Français - Langue maternelle

Compétences

IT delivery
Service Delivery Management
Sales
Account Management
large companies
Airbus
Michelin
Digital workplace
International
Business manager
B to B
Outsourcing
IT infrastructure
TCO
global
leasing
dashboard
#digitaltransformation

Centres d'intérêt

  • Tennis
  • Cinéma
  • Oeunologie