photo de profil d'un membre

Davor

CV

davor.bozic@hec.edu

Expériences professionnelles

Emear leader - customer experience organization

Cisco Systems Inc. , Porto salvo - CDI

De Août 2007 à Aujourd'hui

EMEAR Customer Experience - Global Field Escalations Program (GFEP)
GFEP delivers on Cisco’s promise to focus intensely on customer success, while continually evolving to stay ahead of customer and industry transitions.
GFEP reactive teams resolve critical customer issues.

Emear leader - customer experience organization

Cisco Systems Inc. , Porto salvo

De Août 2007 à Aujourd'hui

EMEAR Customer Experience - Delivery Process and Governance
Transforming the business.
Helping CX teams with adoption, optimisation and creation of new delivery business processes across company in order to achieve exponential growth and transformation aligned with Cisco strategy.

Parcours officiels

HEC – EMBA HEC

Langues

Croate - Langue maternelle

Anglais - Courant

Compétences

people management
people development
Crisis management
coaching
mentoring
Strategy
Professional Services
services
Helping CxOs to embrace transformation
Service Delivery Management
Quality assurance
stakeholder management
Sales
Support client
supports contrats
Sales engineering
computer networking
management

Centres d'intérêt

  • Innovation
  • science
  • sales
  • entrepreneurship
  • leadership
  • people management
  • coaching
  • mentoring