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Alberto

Alberto Ramos CV

albertoramos@me.com

Résumé

Multi-industry expert with ten years of experience and a strong background in Business Intelligence. Robust analytical and quantitative skills resulting in the creation of company key performance indicators (KPIs). Demonstrated success through effective teamwork with quick implementation of innovative business strategies focusing on both business development and commitment to customer satisfaction.

Expériences professionnelles

Data insights analyst

OGURY France , Paris - CDI

De Mai 2019 à Aujourd'hui

Constructed superb standardized quantitative intelligence reports for external clients based on massive amounts of data. Coordinated data science, marketing and sales teams to forge simple, actionable, convincing and customer-focused reports.
• Boosted new survey product results, from a 40% to an 85% success rate.
• Developed a mobile user journey report based on socio-demographics, general interests and habits, comparing them to the general population in order to show relevant, actionable insights.

Business intelligence manager

CLUB PREMIER/AEROMEXICO , Ciudad de mexico - CDI

De Février 2017 à Août 2018

Coordinated a diverse team of four business intelligence analysts to implement and centralize the company’s KPIs. Customized client profiles for market segmentation and business strategies.
• Developed a 700,000-cardholder portfolio from scratch by creating targeted communications by segmentation.
• Mitigated credit card attrition by 50% by designing and launching an innovative tier-based reward dynamic before annual fees.
• Top 10 best employees award 2017 / Equality Value Ambassador.

Crm leader

CLUB PREMIER/AEROMEXICO , Ciudad de mexico - CDI

De Juin 2016 à Février 2017

Headed the business development and customer experience analytics. Facilitated Ad-Hoc reports for sales and marketing teams.
• Enhanced retention model for high-value credit cardholders by conveying targeted added-value qualities of the new bank alliance.
• Slashed customer service area costs by 30% and bolstered customer satisfaction by 20%. Pioneered a data visualization tool to customize member service schedules and complaint categorization.

Parcours officiels

HEC – Master in Marketing

Langues

Espagnol - Langue maternelle

Anglais - Courant

Français - Courant

Compétences

Business Analysis
Project management
Business Intelligence
CRM
strategic planning
Customer-centric
Marketing
interpersonal skills
Team Player
Multi-industry expertise
sql
High Performance Data Analytics
digital marketing
Data Visualization
Strategic Marketing
Customer-focused
Innovation
Risk Analysis/Management
big data
Business Insights
Market Research